Troubleshooting

At a minimum, InsCipher will notify via email and notification center if the following cases occur:

These are generally prompts to encourage a user to take an action on something that may lead to an averse outcome if not taken in a timely manner.

Title	Description	Suggested Action
Integration Incomplete	Occurs whenever the system detects an incomplete integration before Step 3.	Complete integration steps to Step 3.
Fields Need Mapping	If the mapping exercise for all required fields from the tables on Step 3 have been started but not completed, users will see this warning	Complete mapping exercise for all tables on Step 3.

System based messages indicating technical problems that lead to partial or lost functionality.

Title	Description	Suggested Action
Integration Connection is Lost	Occurs whenever the integration tool cannot make connection with AMS360	Manually trigger import of data not pulled in during lost connection On Step 4 or Summary Page of Integration Tool, click 'Trigger a Manual Import' button. You should select the import date of the day your integration connection was lost and your agency stopped receiving data. This will pull in information that failed to import to InsCipher during the lost connection period.

For any other errors, contact InsCipher support.